Job Description:

• Monitor customer services activities of assigned accounts such as inform shipping schedule, deliver documents, receiving feedback…
• Responding to customer queries in a timely and accurate way, via phone, email or chat.
• Identify customer needs, ensure customer satisfaction and timely feedback in professional manners.
• Coordinate with other departments to follow up the customer’s requirements.
• Analyze feedback from customers and report to Manager for improving services and quality.
• Support/ report directly to Manager for other tasks.

Job Requirement:

• University Degree in Economics or related fields
• At least 1 year-experience in Customer service teams in Import-export field/ Logistics/ Supply chain
• Be fluent in English. 
• High problem-solving skill, analytical/ observation skills.
• Have excellent writing & reporting skill
• Good planning, time and project management skills
• Good communication and negotiation skill
• Familiar with CRM system is preferable 

General Requirements:

• Good working knowledge of MS Office products (Word, Excel, PowerPoint, Outlook), Microsoft Office 365, and the ability to quickly adapt and work with new software
• Ability to deal with multi-functional tasks and meet deadlines in a fast-paced environment.
• Proactive and understanding of the necessity of making things right the first time.
• Be able to work under pressure, and willing to take responsibility.
• Eager-to-learn, passionate, and thriving people 
• Honesty, humility, integrity, respect for others
• Good Teamwork and collaboration skill.